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The Nairobi West hospital: Located in Nairobi West, off Lang’ata Road on Gandhi Avenue, approximately 150 metres from Nairobi West Shopping centre, millions of patients from all walks of life trust them with their lives each year
The Nairobi West hospital: Located in Nairobi West, off Lang’ata Road on Gandhi Avenue, approximately 150 metres from Nairobi West Shopping centre, millions of patients from all walks of life trust them with their lives each year

A health facility in Nairobi has recently been under fire following loads of complaints from frustrated patients.

From social media posts seen by cnyakundi.com, multiple Kenyans have bashed the Nairobi West Hospital for among other things, extremely slow and in most cases poor services, incompetency by staff and exaggerated charges.

One of the many Twitter users who shared their experiences at the formerly respected care provider openly confessed to having lost a loved one at the hospital.

“I lost a friend in that hospital, a pathetic one. Coptic same WhatsApp group…” he tweeted.

This was in response to a different social media user who revealed that registration alone at the facility takes up to 30 minutes, with the pharmacy reportedly taking more than one hour to call and hand over one’s prescribed medication.

He also complained of the fact that in order for one to receive medication, a mandatory Ksh. 780 fee must be paid.

“Nairobi West Hospital registration alone is 30 minutes. Waiting for the pharmacy to call you just to ask you to pay Ksh. 780 shillings, 40 minutes,” read part of the post.

Advising netizens against seeking services from the facility, another noted how bills at the Nairobi West Hospital are often exaggerated, with patients who find themselves admitted for long periods having to part with an arm and a leg in order to be discharged.

“Go to Nairobi West Hospital at your own risk. Incompetency and thievery at its best. They can and will exaggerate your bill and charge you an arm and a leg for services not rendered, especially if you are hospitalized for a long time,” wrote Wanjohi Gikunda on Twitter.

On Facebook, one David Ondera, complained of poor services at the Nairobi West Hospital NHIF desk.

“Services at the [Nairobi West Hospital] NHIF desk should be improved. Feeling disappointed,” he lamented.

Apart from extremely slow services, Wamaitha Karimi expressed shock at the fact that healthcare providers from their sister hospital, the Nairobi Hospital, are forced to que just like the rest of the patients. This is despite the fact that they come to purchase life-saving medication.

“I am trying to understand why I’m getting poor services. Biggest challenge is registration/billing/pharmacy. Very sad to watch your colleagues from the Nairobi West Hospital who have come to purchase life-saving medication being asked to que for [up to] one hour,” she tweeted.

From the testimonies listed above, it’s quite clear that all is not well at the Nairobi West Hospital.

With hundreds of Nairobians relying on them for treatment, one would at least expect better services given the calibre of records it holds from the past.

For now, we can only hope that the once adored facility does not follow the route of many other Kenyan institutions which have in the recent past drastically dropped down the quality of services as a buildup to their eventual downfall.